Refund policy

Returns and complaints

The seller is Mariusz Król, operating under the business name Usługi Transportowe FOKUS - Mariusz Król, ul. Leopolda Lisa-Kuli 40H lok. 1, 05-270 Marki, NIP 1251317060, REGON 521458098, email fokus@fokusbrick.pl, phone 797 890 439.

1. 30 days to return, no reason needed

If you buy as a consumer, or as a sole trader with consumer rights (a one-person business, purchase not related to your professional field), you can withdraw from the contract without giving a reason within 30 days of the day on which you, or a person you named, received the parcel. The law gives 14 days for this; we extend it to 30 days. If you order several products that are delivered separately, we count the period from receipt of the last one.

2. How to report a return

Before the deadline, send us a clear statement that you are withdrawing from the contract, most simply by email to fokus@fokusbrick.pl with your order number. You can use the model form below, but you do not have to. We will confirm receipt of your request by email.

3. Sending the product back

Send the product back no later than 14 days after the day you reported your withdrawal, to: Usługi Transportowe FOKUS - Mariusz Król, ul. Leopolda Lisa-Kuli 40H lok. 1, 05-270 Marki. We do not accept cash on delivery parcels. You pay the direct cost of sending the product back.

4. Refund

We refund all payments received, including the cost of delivery to you up to the cheapest standard delivery option offered in the shop, without delay and no later than 14 days after receiving your statement. We refund using the same payment method you used, unless you agree to a different one, and at no charge to you. We may withhold the refund until we receive the product or proof that you have sent it back, whichever comes first.

5. Condition of the returned set

You may inspect the product as you would in a physical shop. A set in an intact, sealed box is accepted without deductions. If the set has been built, parts are missing or the box is damaged beyond what was needed to inspect it, you are responsible for the reduction in its value and we may reduce the refund by that amount. We will always tell you about this before settling the refund.

6. Complaints

We are liable for the conformity of the product with the contract for 2 years from the time you receive it. If the parcel arrived damaged, a part is missing or the product is defective, write to fokus@fokusbrick.pl with your order number, a description of the problem and, if you can, a photo. We respond to a complaint within 14 days. You can ask for repair or replacement and, where that is not possible, a price reduction or withdrawal from the contract. If a complaint is accepted, we cover the shipping costs.

7. Out-of-court dispute resolution

As a consumer, you can get help from a municipal or district consumer ombudsman or from the provincial Trade Inspection office. You can find more information at uokik.gov.pl.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Usługi Transportowe FOKUS - Mariusz Król, ul. Leopolda Lisa-Kuli 40H lok. 1, 05-270 Marki, email: fokus@fokusbrick.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*):
....................................................................

Order number: ....................................

Ordered on(*) / received on(*): ....................................

Name of consumer(s): ....................................

Address of consumer(s): ....................................

Account number for the refund (if different from the payment method): ....................................

Signature of consumer(s) (only if this form is notified on paper): ....................................

Date: ....................................

(*) Delete as appropriate.