Shipping and returns

When will my parcel arrive

We pack and ship all orders ourselves from our warehouse near Warsaw. The exact dispatch time is shown on every product. Most orders are dispatched within 1 to 3 business days after payment is received, and within Poland the courier usually delivers the next business day. If your order contains products with different dispatch times, we send everything together once it is all ready.

Same-day delivery in Warsaw and the surrounding area

Products from our warehouse can be delivered the same day in Warsaw and the surrounding area. On the product page click “Ask about delivery today” and fill in a short form with your address before you order. We will confirm whether we can make it, what time we will arrive and how much the delivery costs.

Delivery costs within Poland

InPost parcel lockers: 14,99 zł
DPD courier: 17,99 zł
Free delivery from 499 zł

International delivery

We ship to European Union countries and to the USA. The cost depends on the country: DPD courier within the European Union from 38,99 zł (Hungary) to 93,99 zł (Greece), for example Germany 52,99 zł, France and Italy 63,99 zł. Cyprus and Malta: FedEx courier 79,98 zł. USA: FedEx courier 249 zł. You will see the exact price at checkout, and the full table in our shipping policy. We do not ship to the United Kingdom for now. Delivery time depends on the country.

How we pack

We pack every order in a new box and seal it with eco-friendly paper tape.

Tracking

On the day of dispatch you get an email with your tracking number and a tracking link. You know where your parcel is, from our warehouse to your door.

30-day returns

You have 30 days from receiving your parcel to return it without giving a reason. Email fokus@fokusbrick.pl with your order number and we will send you the return address. We refund your money within 14 days. You cover the cost of sending the return.

Something wrong with your order?

Damaged packaging or a missing piece? Write to us with a photo. We reply within 14 days at the latest, and if the complaint is accepted, we cover the shipping costs.